Shipping Policy

At Epiphany Jewels, we are committed to providing you with a seamless and efficient shopping experience. Please review our shipping policy to understand how we process and deliver your orders.

1. Order Processing Time

  • All orders are typically processed within [2] business days from the date of purchase. Orders placed after business hours, on weekends, or on holidays will be processed the next business day.
  • Custom or personalized jewelry may take [21] additional business days to process, depending on the complexity of the customization.

2. Shipping Methods and Delivery Times

We offer a variety of shipping options for both domestic and international customers. The delivery time for your order depends on the shipping method selected during checkout and your delivery location.

Domestic Shipping (Within [USA)

  • Standard Shipping: Delivery in [5] to [7] business days.
  • Expedited Shipping: Delivery in [3] business days.
  • Express Shipping: Delivery overnight or 2-day delivery, depending on your location).

International Shipping

  • Standard International Shipping: Delivery in [2] to [5] weeks depending on the destination.
  • Expedited International Shipping: Delivery in [10] to [15] business days.

Please note that international shipments may be subject to customs delays, which are beyond our control.

3. Shipping Costs

Shipping costs will be calculated during checkout based on the selected shipping method, the size of the order, and the delivery location. We offer free standard shipping on all orders over [$300] within USA

  • For orders outside of [Country], shipping fees will be calculated based on the delivery address and shipping method selected.

4. Order Tracking

Once your order is shipped, you will receive an email with a tracking number and a link to track your order's progress. You can track your shipment via the carrier’s website for updates.

5. Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses. Please ensure you provide a valid street address.

6. Customs, Duties, and Taxes

  • Domestic Orders: No additional taxes or duties are charged for orders shipped within [Country].
  • International Orders: Customers are responsible for any customs duties, import taxes, or additional fees that may be incurred by their country’s customs office. These charges are not included in the shipping cost and are the responsibility of the customer.

7. Shipping Delays

While we make every effort to ship orders on time, we cannot be responsible for shipping delays caused by circumstances beyond our control, including, but not limited to:

  • Weather conditions
  • Carrier delays
  • Customs processing
  • Holidays or special events

In the event of a delay, we will notify you via email with the updated shipping information.

8. Missing or Lost Packages

If your package is lost or delayed, please contact us at [Email Address]. We will assist in investigating the issue with the carrier. However, Epiphany Jewels is not responsible for packages once they have been delivered to the provided shipping address.

9. Address Changes

Please ensure that the shipping address you provide is correct. Once your order has been processed and shipped, we are unable to modify the delivery address. If you notice an error in your shipping address after placing your order, please contact us immediately, and we will do our best to help you make any necessary changes before the order is shipped.

10. Packaging

We take great care in packaging your jewelry to ensure it arrives safely. Your items will be carefully packaged in our signature Epiphany Jewels box and sealed to protect your pieces during shipping.

11. Contact Information

If you have any questions about your order or need assistance with shipping, please feel free to contact us:

Epiphany Jewels
Email: [Email Address]
Phone: [Phone Number]
Address: [Business Address]