Return Policy

At Epiphany Jewels, we want you to love your jewelry. If you are not fully satisfied with your purchase, we offer a hassle-free return and exchange policy. Please review the following guidelines to ensure a smooth process.

1. Return and Exchange Eligibility

  • Standard Items: We accept returns and exchanges on non-custom jewelry within [X] days of receipt. To be eligible for a return or exchange, the item must be in new, unused, and undamaged condition with all original packaging intact.

  • Custom or Personalized Items: Due to the nature of customized or personalized items, we cannot accept returns or exchanges unless the item is defective or damaged upon arrival.

  • Damaged or Defective Items: If your item arrives damaged or defective, please contact us within [X] days of receiving your order, and we will provide a full refund or exchange at no additional cost to you.

2. How to Initiate a Return or Exchange

To begin the return or exchange process, please follow these steps:

  1. Contact Us: Reach out to our Customer Service team at [Email Address] or [Phone Number] within [X] days of receiving your order. Please include your order number, a description of the issue, and photos of the item (if damaged).

  2. Return Authorization: Once your return is approved, we will issue a Return Authorization (RA) number. Please include this RA number on the return package to ensure proper processing.

  3. Shipping the Return: Once you receive the RA number, securely package your jewelry and send it back to us using a tracked and insured shipping method. We are not responsible for lost or damaged items during the return process.

  4. Refund or Exchange: Upon receiving your returned item, we will inspect it to ensure it meets the return criteria. If approved, we will process your refund to the original payment method or send you an exchange item, depending on your preference and availability of the item.

3. Return Shipping Costs

  • Returns for Damaged/Defective Items: We cover the return shipping costs if your item is damaged, defective, or incorrectly shipped.

  • Standard Returns: For returns that are not due to damage, defect, or error on our part, the customer is responsible for the return shipping fees.

4. Refunds

  • Refunds will be processed to the original payment method once the returned item is received and inspected.
  • Please allow [X] business days for the refund to appear on your account, depending on your bank or payment provider.

5. Exchanges

If you would like to exchange your item for a different size, color, or design, please contact us within [X] days of receiving your order. Exchanges are subject to product availability.

6. Non-Returnable Items

  • Gift cards
  • Custom or personalized jewelry
  • Sale or discounted items (unless otherwise specified)

7. International Returns

For international returns, please note that customers are responsible for all customs fees, import taxes, and shipping costs associated with the return. We recommend using a traceable shipping service to ensure safe return delivery.

8. Packaging

Please return the item in its original packaging to ensure it arrives safely and in its original condition. Items returned without proper packaging may not be eligible for a refund or exchange.

9. Contact Information

If you have any questions about our Return Policy or need assistance, please don’t hesitate to contact us:

Epiphany Jewels
Email: [Email Address]
Phone: [Phone Number]
Address: [Business Address]